Info & FAQ

How do I navigate through the store?
We hope you have a wonderful experience shopping at Chakaboo, Inc. All of our items have detailed pictures and descriptions at the click of the mouse. If there are any additional questions regarding any of the items, please contact us at hello@chakaboo.com. Just use the links at the top of every page to go to the item you want. If you get lost, or want to return to something you saw in a previous screen, you can use the links within the upper bar to retrace your steps.

How do I make a purchase?
Simply navigate to the product you are interested in purchasing, then click on the "Add to Cart" button. You will then enter the shopping cart area to view your list of items for purchase. If you are done shopping, click on the checkout button to complete your purchase where you will be prompted for shipping & payment information. All online transactions are secure & encrypted with SSL (secure socket layer) technology for ultimate protection of private and financial information.

Do you send printed catalogues?
As our product inventory is constantly evolving to keep up with the trends, Chakaboo does not carry a print catalog. We feature all of our products on our website. Please visit http://www.chakaboo.com

What are my payment options?
Chakaboo accepts Visa, Mastercard, American Express and Discover credit card payments. For your convenience, we also accept payment via PayPal, cashiers checks and money orders. All orders paid by check or money order shall be processed and shipped once payment has been received.

What is the currency for all prices?
All prices listed on our website are quoted in US Dollars.

What is Chakaboo's pricing and discount policy?
Chakaboo's prices are extremely competitive with those of other retailers in the industry. Each month or so, we also send out discount coupons and promotional offers to members on our mailing list. We also offer complimentary shipping within the United States for all orders over $75.

How do I order online?
Placing an order online is easy and convenient. Simply select the products you would like to purchase and place them in your shopping cart. When you are finished shopping, select the "check out" feature to begin the checkout process. Once you have entered your shipping and billing information, submit your order.

Do you ship internationally?
Unfortunately, no we do not ship internationally at this time.

Are online transactions secure?
Chakaboo assures that all transactions conducted online are completely secure. Our website uses secure socket layer (SSL) certification. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.

What is Chakboo's product availability?
We stock all of our items, so they will ship within 1-2 business days. In many cases, items are shipped the same day.

Will I receive an email confirmation of my order and tracking information?
You will receive an email notification immediately following your order. You will then receive another notification once your product has shipped. If you have created an account with us, you will be able to track the progress of your order.

What are Chakaboo's shipping methods?
We use United States Postal Service and FedEx to ship all orders. For more information, please consult our shipping page at https://chakaboo.com/pages/shipping-returns-page.

How long does it take to receive products?
All orders that are under 3 lbs typically arrive between 2-5 business days after shipment via USPS. Packages weighing over 3 lbs typically take 6 business days via FedEx ground.

Other than for pre-orders, everything we sell is always in stock otherwise we will not allow you to complete the checkout process. If you require your order sooner, please contact us and we will try to accommodate you. In many cases, we can expedite your order.

Do you accept rush orders?
We are happy to rush orders at an additional charge of $35 for USPS Express Mail Service.
Note: If your Express Mail order shipment cost exceeds $35.00 (Typically packages over 3lbs), you will be responsible for the overcharge. We will make every attempt to contact you via e-mail to advise you of the actual charges prior to shipping your package.

How does shipping protection work?
We want to make your shopping experience as worry-free as possible. Our Package Protection plan* includes several benefits to ensure peace of mind:

• Free Replacement for Lost or Stolen Packages: If your order is lost, stolen, or mis-delivered, we will replace it at no additional cost to you.
• Damage Coverage: If your item arrives with severe damage (like ripped or dirty linens), we’ll re-ship the order at no charge. Please note that minor wrinkles during shipping do not qualify for replacement.

What is your refund policy?
At Chakaboo, we want you to be completely satisfied with your purchase. We are confident that you will be happy with the quality of our products. However, if you are not satisfied with your purchase, you can return the products to us for a full refund. Please contact us within 14 days of receiving your order to obtain a return authorization number. We will not accept any returns without a return authorization number. Once a return is authorized, we will refund your payment less any shipping charges. If you received free shipping on your purchase, we will deduct the shipping fees we had to incur to ship the products to you. Please return authorized orders in its original form and packaging. We must receive the return within 14 days from the day the return authorization was issued. We reserve the right to reject any returns and exchanges that do not meet these conditions.

Please note that we can not accept returns for personalized or monogrammed items.

How do I change or cancel my order?
You may change or cancel your order as long as the order has not been processed and shipped by contacting us at hello@chakaboo.com. 

Does Chakaboo offer a service to gift wrap items?
Unfortunately, no, we do not offer a gift wrapping service at the present time.

Does Chakaboo have an online affiliate program?
Chakaboo does not have an affiliate program at this time.

Does Chakaboo offer wholesale pricing?
Chakaboo does not offer wholesale pricing on our products.

Does Chakaboo exchange links with other reputable sites?
Parties interested in exchanging links with our website are welcome to contact us at hello@chakaboo.com.

Can I advertise on Chakaboo?
Interested advertisers should contact us at hello@chakaboo.com

What is Chakaboo's privacy policy?
How does Chakaboo use my personal information?
What are cookies & how are they used?
How does Chakaboo collect information?
What is my agreement with Chakaboo when shopping?
The above questions are covered extensively in our privacy policy located at https://chakaboo.com/policies/privacy-policy. We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider. By using our web site or purchasing a product from us, you agree to the collection and use of information as set forth in our privacy policy. We may from time to time update this policy. We will post any changes to our policy on our privacy policy page so that you are always aware of what information we collect and how we use it.

What is Chakaboo's commitment to customer service?
Chakaboo is committed to quality customer experience. We are constantly reviewing your feedback to improve and enhance your shopping experience. You can tell us what you think by sending us an email at hello@chakaboo.com.

What if I find catalog or website errors?
We do our best to make sure that the photos, descriptive copy, and prices are correct, but sometimes, despite our best efforts, we make mistakes. In the event that does happen, we reserve the right to charge the correct price, ship the correct item, or correct the mistake. We will immediately notify you if any such correction is necessary.

What if my package has been damaged during shipment?
Every effort has been made to ensure that your order will arrive safely after it leaves us. Please check your shipment thoroughly upon receipt for any damage. Any visual carton damage or breakage observed must be noted on the delivery receipt as "Damaged Packages" before signing. Make all claims directly with the carrier. We will make sure all damaged articles are replaced in an expedient manner. Failure to make a claim within 24 hours of receipt with carrier will result in denial of the claim.

What if my package is refused or undelivered?
Should a package be refused or returned to us unopened, the customer shall be charged the shipping cost of the order amount and/ or pay additional shipping costs to re-ship the order.

Where is Chakaboo, Inc. located?
Chakaboo is located in Lafayette, California. 

How do I provide general feedback?
We would love to hear from you! In fact, we are known to give out discount coupons to those who provide us with information on their experiences with our products. Email us at hello@chakaboo.com